Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping takes 5–7 business days. Expedited (2–3 days) and express (1–2 days) options are available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $5,000 within the continental United States.

Can I track my order?

Absolutely. Once your order ships, you'll receive an email with a tracking number and carrier link.

Products

What materials do you use?

Our products are crafted from premium-grade stainless steel, solid brass, and tempered glass — materials chosen for durability, corrosion resistance, and lasting beauty.

Are your showerheads water-efficient?

Yes. Many of our showerheads feature water-saving technology that reduces consumption without sacrificing pressure or comfort.

Do you offer installation services?

We provide detailed installation guides with every product. Most of our fixtures are designed for straightforward DIY installation with standard tools. For complex installations, we recommend a licensed plumber.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy on most items. Items must be unused and in original packaging. Visit our Returns & Exchanges page for details.

What does the warranty cover?

All ONSONSPA products come with a 5-year warranty covering manufacturing defects, finish defects, and functional failures under normal use. See our Warranty page for full terms.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. See our Payment Information page for more details.

Is my payment secure?

Yes. All transactions are encrypted with SSL technology and processed through Shopify's PCI-compliant payment infrastructure.

Contact

Still have questions? Reach out to our team — we're happy to help.