Warranty

Thank you for choosing ONSONSPA. We stand behind the quality of every product we sell. This Limited Warranty applies to products purchased directly from ONSONSPA (onsonspa.com) by the original purchaser for personal, non-commercial use in the United States.

1. Warranty Coverage

Every ONSONSPA product includes a 1-year comprehensive warranty covering defects in materials and workmanship under normal residential use.

In addition, the following structural coverage applies:

  • Hot Tubs & Swim Spas: 5-year structural warranty on the shell/frame; 3-year coverage on surface finish; 2-year coverage on electrical equipment (pumps, heaters, control systems).
  • Freestanding Bathtubs: 5-year warranty on the tub body; 3-year warranty on massage pumps.
  • Saunas: 5-year warranty on the wooden structure; 3-year warranty on heaters.
  • Bed Frames: 5-year warranty on the frame structure.
  • Bathroom Vanities & Hardware: 3-year warranty on cabinets; 5-year warranty on faucets and fixtures.
  • Cold Plunges: 3-year warranty on the tub body; 1-year warranty on chillers and cooling units.
  • Mattresses: 10-year limited warranty.
  • Pet Supplies: 1-year warranty on furniture, crates, carts and electronic devices.
  • Water Sports Equipment (SUP, inflatable kayaks): 1-year warranty on inflatable boards; 2-year warranty on hard boards.

2. Registration

To keep your full warranty coverage, register your product within 30 days of delivery by contacting our customer service team. Products not registered within 30 days will receive a reduced warranty period of 6 months.

3. What's Not Covered

This warranty does not cover:

  • Normal wear and tear, scratches, dents, discoloration or fading
  • Damage caused by misuse, abuse, neglect, improper installation, improper maintenance, or accidents
  • Damage caused by improper water chemistry, freezing, or exposure to extreme conditions
  • Damage caused by unauthorized repairs, modifications, or use of non-ONSONSPA parts
  • Damage from non-residential use or commercial applications
  • Products installed in areas with aggressive water conditions without proper treatment
  • Shipping damage (must be reported within 24 hours of delivery with photos)
  • Labor, removal, reinstallation, or freight costs associated with warranty service

4. How to Make a Warranty Claim

  • Contact us with your order number and a description of the issue
  • Provide photos or video of the defect if possible
  • Our team will review your claim within 2 business days
  • If approved, we will send a replacement part or product

To start a claim, email support@onsonspa.com or call (425) 574-0734.

5. Service Fees

  • Year 1: Parts and labor covered at no cost.
  • Year 2 and beyond: Parts covered; a service fee applies — $150 per visit for large items (hot tubs, swim spas, bathtubs, saunas) and $50 per claim for small items. Freight/shipping costs for warranty replacement are the responsibility of the customer.

6. Warranty Period & General Terms

The warranty period for each product is shown in Section 1 above and begins on the date of original purchase. Proof of purchase (order confirmation email or receipt) is required for all warranty claims.

This warranty is non-transferable and extends only to the original purchaser. It is valid only in the United States. To the extent permitted by law, ONSONSPA's liability is limited to repair, replacement, or refund of the product purchase price.

For questions about warranty coverage, please contact us.

Customer Support

For order support, returns, warranty claims, and technical help:

support@onsonspa.com

Returns are handled in accordance with our Refund Policy.