Returns & Exchanges
7-Day Return Policy
At ONSONSPA, we want you to love your purchase. If you're not completely satisfied, you may request a return within 7 days of delivery for most items.
Eligibility
- Items must be unused, uninstalled, and in original packaging with all components included
- Custom or made-to-order items (custom sizes, special finishes, etc.) are final sale and non-returnable
- Clearance and sale items are non-returnable
Restocking Fee & Return Shipping
- A 30% restocking fee applies to all returns and will be deducted from your refund
- Return shipping is the responsibility of the buyer
- Original shipping charges are non-refundable
How to Start a Return
- Contact us at our contact page with your order number
- Receive a Return Goods Authorization (RGA) number — returns without a valid RGA number will not be accepted
- Ship the item back within 7 days of receiving your RGA number
- Refund processed after the returned item passes inspection
Damaged During Shipping?
If your item arrives damaged, please contact us within 24 hours of delivery with photos. We will arrange a free replacement or full refund at no cost to you.
Quality Issues
If your item has a manufacturing defect or quality issue, we will provide a full refund — restocking fee waived.
Refund Method
Refunds are issued to the original payment method after the returned item passes inspection.
Customer Support
For order support, returns, warranty claims, and technical help:
